Booking.com Reviews: all info, tips and rating in the profile
Last updated on 5 July 2026
Booking.com requires a completed booking and an actual stay for every review – a comparatively strict verification principle among the major travel portals.
What is Booking.com?
Booking.com is one of the largest booking platforms for accommodation worldwide. After check-out, guests automatically receive an email asking them to review their stay, for which they have 90 days. Only guests with a completed booking through Booking.com can leave a review.
| Verification | High – only a completed booking and an actual stay qualify for a review |
|---|---|
| Leaving a review | Easy for actual guests, automatic invitation by email after check-out |
| Having a review removed | Automated check; critics report that negative reviews are sometimes rejected on questionable grounds |
| Cost for the business | Free, accommodations generally pay commissions for bookings through the platform |
| Credibility | High due to the mandatory proof of booking |
How do I create a review on Booking.com?
After check-out, Booking.com automatically sends an email asking for a review. Guests have 90 days to rate various aspects of the stay such as cleanliness, staff and location.
How can I have a Booking.com review removed?
Booking.com uses automated software that continuously checks reviews and removes content that is not based on a genuine experience or violates the guidelines. However, users report cases in which negative reviews were rejected on questionable grounds.
Strengths and weaknesses of Booking.com
Strengths
- Mandatory proof of booking and stay for every review
- Very high reach in the international travel market
- Automatic invitation system after check-out
Weaknesses
- Allegations that negative reviews are sometimes rejected on questionable grounds
- Closed system, usable only for bookings through Booking.com
- Only a 90-day window for leaving a review
How credible is Booking.com?
Since only guests with a completed booking and an actual stay can review, Booking.com is among the portals with comparatively high structural credibility. However, there is criticism of the handling of negative reviews, which according to user reports are sometimes rejected.
What makes Booking.com special
What is special about Booking.com is the consistent coupling of every review to an actual booking – a principle that is comparatively strict among the major international travel portals.
Tips & tricks for Booking.com
- Actively use guest reviews as feedback to improve the offering
- In the case of unjustifiably rejected negative reviews, contact partner support
- Respond to reviews promptly and professionally
Frequently asked questions about Booking.com
Can anyone leave a Booking.com review?
No, only guests who have actually booked and stayed through Booking.com can leave a review within 90 days after check-out.
Why are some negative reviews not published on Booking.com?
According to user reports, there are cases in which negative reviews were rejected on questionable grounds. Booking.com points to automated checks against the guidelines.
How long do I have to leave a review after the stay?
90 days after check-out.
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