ImmobilienScout24: All Info, Tips and Rating in the Profile
Last updated on 5 July 2026
ImmobilienScout24 was the first German real estate portal to enable agent reviews by prospective renters and buyers.
What are ImmobilienScout24 agent reviews?
On ImmobilienScout24, prospective renters and buyers can rate agents on a scale of 1 to 5 in categories such as the informational value of the listing, availability, advisory quality and how well the property matched the description. In addition, it is possible to indicate whether the agent would be recommended. The reviews appear in the directory entry, in the listing and influence the agent ranking.
| Verification | No explicitly documented obligation to prove the actual contact |
|---|---|
| Leaving a review | Easy for prospective renters and buyers after contact with the agent |
| Having a review removed | Subsequent changes only by the reviewer themselves via email request, no unilateral deletion by the agent |
| Cost for the business | Free for users, agents pay for listings and visibility |
| Credibility | Medium – with many reviews an algorithm statistically evens out individual outliers |
How do I create a review on ImmobilienScout24?
Prospective renters or buyers who have been in contact with an agent can submit a review in several categories on ImmobilienScout24, whereby only the categories on which an opinion could actually be formed are rated.
How can I have an ImmobilienScout24 review removed?
An independent subsequent change to a submitted review is not possible. To do so, the reviewer must contact the ImmobilienScout24 service by email. Agents themselves cannot have a review deleted unilaterally; a single poor review is statistically evened out by the rating algorithm when there are sufficiently many further reviews.
Strengths and weaknesses of ImmobilienScout24
Strengths
- The only large German real estate portal with a dedicated agent review
- Algorithm evens out individual outliers when there are many reviews
- Reviews visible directly in the listing and in the agent profile
Weaknesses
- No explicitly documented obligation to verify the actual contact
- Agents have little direct influence on individual reviews perceived as unfair
How credible is ImmobilienScout24?
The credibility of ImmobilienScout24 agent reviews is to be classified as medium: the rating algorithm ensures more stability with a larger number of reviews, but an explicit verification of the contact before each individual review is not documented.
What makes ImmobilienScout24 special
What is special about ImmobilienScout24 is the direct link between the agent review and visibility in the ranking and in the listing – reviews therefore have an immediate effect on an agent’s findability.
Tips & tricks for ImmobilienScout24
- As an agent, actively respond to feedback and optimise availability as well as listing quality, since these are explicitly rated
- Aim for many reviews in order to statistically even out individual outliers
- Actively ask satisfied prospects for a review
Frequently asked questions about ImmobilienScout24
What is rated in an ImmobilienScout24 agent review?
Among other things, the informational value of the listing, availability, advisory quality and whether the property was as described.
Can an agent have a poor review removed?
Not unilaterally. A change can only be initiated by the reviewer themselves via an email request to the service.
How does a single poor review take effect?
The rating algorithm sets it in relation to all other reviews – with many further good reviews, a single poor review is statistically evened out.
Verified reviews instead of contestable star ratings
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