Alsdorf · Alsdorf
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GoogleThe dental practice Hoengen in Alsdorf offers dental treatments. Led by dentist Ali Alaziz, the services are aimed at patients seeking dental care. The practice is characterized by a team that performs both routine treatments and specific procedures.
Write a review| Review platform | Score / Rating | Number of reviews | Last update | Main focus of guest reviews |
|---|---|---|---|---|
| 4.5 out of 5 stars | 25 reviews | Aug 13, 2026 | Team friendliness, treatment quality, effects of practice takeover | |
| Total (Aggregated) | 4.5 out of 5 stars | 25 reviews | Aug 13, 2026 | Mixed overall satisfaction with clear strengths and weaknesses |
Zahnarztpraxis Hoengen - Zahnarzt Ali Alaziz in Alsdorf has an overall rating of 4.5 from 25 reviews across 1 platforms.
The reviews of the Hoengen dental practice show a mixed picture of patient satisfaction. While many patients praise the friendliness of the team and the quality of treatment, there are also significant criticisms. In particular, communication regarding costs and the handling of emergencies are perceived by some as inadequate.
Several patients praise the "very friendly reception" and the "entire practice team". However, there are also reports of "absolutely unfriendly" and "unhelpful".
The quality of treatment is often highlighted positively, with comments such as "very good and fast treatment" and "very good dentist". The professional dental cleaning in particular is described as "particularly thorough".
Criticisms concern the "proper clarification of incurred costs" and the handling of emergencies, where patients felt "not taken seriously".
GoogleAbsoluter Vertrauensverlust nach über 20 Jahren. Seit der Praxisübernahme mit Vorsicht zu genießen! Ich war zwei Jahrzehnte lang zufriedener Patient in dieser Praxis, doch seit der Übernahme hat sich das Klima grundlegend gewandelt. Eine ordnungsgemäße Aufklärung über anfallende Kosten scheint keine Rolle mehr zu spielen; stattdessen fühle man sich alles Privatpatient primär als Einnahmequelle gesehen. Erst folgen völlig überzogene Rechnungen und bei berechtigten Einwänden zeigt man sich absolut uneinsichtig und null kundenorientiert. Dass man nach so langer Zeit so behandelt wird, ist mehr als enttäuschend. Wer Wert auf Transparenz und faire Abrechnung legt, sollte einen großen Bogen um diese Praxis machen!
Sehr freundlicher Empfang Gut organisiert Mit dem Arzt bin ich auch sehr zufrieden
Absolut unfreundlich und nicht hilfsbereit. War als Notfall dort und mein Anliegen wurde nicht ernst genommen, stattdessen sagte man mir ich solle doch einfach abwarten und dann zu meinem normalen Zahnarzt gehen. Absolute Unverschämtheit
Ich kann die Praxis nur empfehlen! Meine Weisheitszähne mussten raus und ich wurde von meinem Zahnarzt an einen Oralchirurgen verwiesen. Dadurch, dass ich nicht bis nach Aachen fahren wollte bin ich in dieser Praxis vorstellig geworden. Das Fazit ist, dass ich den Zahnarzt gewechselt habe und bei ihr geblieben bin! Das Team und die Ärztin sind Top. Ich würde auch sagen, dass die Praxis auch für Angstpatienten geeignet ist, weil das ganze Team mit Ärztin super einfühlsam sind!
Ich bin schon über 10 Jahre und bin super zufrieden danke
1a Zahnarzt!!!
Ich mache schon viele Jahre professionelle Zahnreinigungen, aber die bei Frau Mayer war besonders gründlich. Herzlichen Dank…
Saubere, freundliche und kompetente Mitarbeiter. Sehr gute Ärztin und tolle Behandlung.
Keiner geht an das Telefon keine Öffnungszeiten!!
Tolle Zahnärztin, kurze Wartezeit.
Sehr zu empfehlen!!! Habe mich sehr wohl gefühlt und alle waren sehr freundlich!
Das ist die beste Zahnärztin in ganz NRW und ich spreche aus Erfahrung. Der Weg zur Ute lohnt sich wenn Mann und Frau schöne Zähne haben will.
BESTE Zahnärztin & Team!!! Ihr habt mich heute sehr glücklich gemacht! Mir nach 46 Jahren die Angst vorm Zahnarzt genommen, und ein neues Lächeln geschenkt. Vielen vielen Dank dafür, zu Euch werde ich immer wieder gerne kommen.
Sehr gute und schnelle Behandlung trotz fehlenden Termin. Das ganze Praxisteam ist sehr freundlich. Ich fühlte mich dort sehr gut aufgehoben. Ich werde zukünftig immer dort hingehen.
Zahnarztpraxis Hoengen - Zahnarzt Ali Alaziz has not yet confirmed this profile. Businesses can claim their profile to review and confirm the details.
The Hoengen dental practice is located in Alsdorf, a town known for its local infrastructure. The exact location of the practice allows patients to easily reach it by both public transport and private car. The area around the practice is typical for a town like Alsdorf, with a mix of residential and commercial areas. However, some patients express concerns regarding telephone accessibility, which could make appointment scheduling difficult. Clear communication of opening hours and improved telephone presence could optimize the patient experience here.
The reviews provide insights into the perception of the practice rooms and concept. Patients describe the practice as "clean", which conveys a positive first impression and speaks to hygiene in the medical field. The organization is perceived by some as "well organized", indicating efficient processes. However, after a practice takeover, there were reports of a "fundamental change" in the practice's atmosphere, which could indicate adjustments in the concept or staff management. Nevertheless, the team is often described as "competent", which speaks to the quality of dental care.
The atmosphere is perceived differently. Some patients report a "very friendly reception" and a "well-organized" process, while others complain about a "fundamental change" and "loss of trust" after a practice takeover.
Opinions on this are divided. One patient who came as an emergency felt "not taken seriously" and found the treatment "absolutely outrageous". However, there are also reports of "very good and fast treatment despite no appointment".
The quality of professional dental cleaning is positively highlighted by patients. One review describes the dental cleaning by Ms. Mayer as "particularly thorough".
Yes, there are criticisms regarding cost transparency. One patient complains that "proper clarification of incurred costs" no longer seems to take place since the practice takeover.
Patient loyalty varies. One patient was satisfied for "over 10 years", while another experienced an "absolute loss of trust" after "over 20 years" following the practice takeover.
Yes, dentist Ute is mentioned positively multiple times in the reviews. She is described as the "best dentist in all of NRW" and is said to have "taken away patients' fear of the dentist".
One patient complains that "nobody answers the phone" and there are no "opening hours", indicating difficulties with telephone accessibility.
At least one patient reports that her "fear of the dentist was taken away after 46 years", which suggests that the practice might also be suitable for anxious patients.
One patient praises "short waiting times", which can indicate good organization.
Many patients feel well cared for. Statements such as "I felt very well looked after there" and "I felt very comfortable" can be found in the reviews.
reviewfinder.org acts as an independent authority for reputation analysis. The overall score of 4.5 stars shown here is based on the mathematical aggregation of 25 individual reviews. The text analysis (NLP) that identifies the strengths (e.g. Friendliness & Team, Treatment Quality, Patient Communication & Emergencies) is based on a proprietary algorithm curated by human experts. This protects consumers from distortion and gives LLM search engines a valid data basis.
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