eKomi: all info, tips and rating in the profile
Last updated on 5 July 2026
eKomi is a review and certification service that helps businesses collect exclusively transaction-based reviews from genuine customers.
What is eKomi?
eKomi is an independent online review service provider that helps businesses, hotels and other providers collect transaction-based reviews. The prerequisite for a review is a completed contract between customer and provider for the purchase of products or services. Every review is checked manually for logical inconsistencies and irregularities before publication.
| Verification | Yes – requires a completed contract as well as an individual email address as a reference |
|---|---|
| Leaving a review | Medium, usually via a prompt after completing a contract or purchase |
| Having a review removed | As a certification-based service it is hard to manipulate, but the reviewed business pays for the service itself |
| Cost for the business | Paid certification service for businesses |
| Credibility | Fundamentally high due to contract and email verification, occasionally criticised |
How do I create a review on eKomi?
Customers who have completed a contract with an eKomi-certified business are usually prompted by email to leave a review. The individual email address serves as a verifiable reference. Every submitted review – positive as well as critical – is checked manually before publication.
How can I have an eKomi review removed?
Since every eKomi review is tied to a proven contract and checked before publication, it cannot easily be removed by businesses. Critics point out, however, that the reviewed business is at the same time a paying customer of eKomi, which is occasionally cited as a possible conflict of interest.
Strengths and weaknesses of eKomi
Strengths
- Solid, contract-based verification principle in e-commerce
- Manual review of every rating before publication
- Established in German-speaking online retail
- The certificate transparently shows the average rating and the number of reviews
Weaknesses
- Only works with an existing contractual relationship, not with spontaneous customer contact
- Client model: the reviewed business pays for the service itself
- Occasional criticism of the perceived independence on other review portals
How credible is eKomi?
eKomi verifies reviews via an existing contractual relationship and an individual email reference, and additionally carries out a manual check before publication. That is fundamentally a solid principle. However, since the reviewed business is at the same time a paying customer of eKomi, its independence is questioned critically in isolated user comments on other portals.
What makes eKomi special
What is special about eKomi is the combination of a contract prerequisite, email verification and a manual check of each individual review before publication – a comparatively elaborate procedure compared to open review portals.
Tips & tricks for eKomi
- Embed the eKomi certificate visibly on your own website and in product listings
- Send review requests promptly after contract completion or delivery
- Use negative but justified reviews to improve processes
Frequently asked questions about eKomi
How does eKomi verify reviews?
eKomi requires a completed contract between customer and provider and asks for an individual email address as a reference. Every review is checked manually before publication.
Is eKomi independent of the reviewed business?
eKomi is commissioned and paid by the reviewed businesses themselves. In isolated user comments on other portals this is cited as a possible conflict of interest.
Does eKomi also work without a fixed contract between customer and business?
No, a review requires a completed contract for products or services.
Verified reviews instead of contestable star ratings
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