Bad Hersfeld
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GoogleFendel-Vital operates a medical supply store in Bad Hersfeld under the brand Bußfeld & Schiller. The company offers products and advice for customers who rely on medical aids, for example after surgeries. Customer experiences paint a mixed picture, ranging from very good advice to criticism of service and accessibility.
Write a review| Review platform | Score / Rating | Number of reviews | Last update | Main focus of guest reviews |
|---|---|---|---|---|
| 3.3 out of 5 stars | 9 reviews | Jul 23, 2026 | Quality of advice, friendliness, and service problems | |
| Total (Aggregated) | 3.3 out of 5 stars | 9 reviews | Jul 23, 2026 | Highly mixed customer satisfaction |
Fendel-Vital in Bad Hersfeld has an overall rating of 3.3 from 9 reviews across 1 platforms.
Some customers explicitly praise the advice at the branch in Bad Hersfeld. The employees are described as very good, nice, and competent. General satisfaction is also highlighted positively in one review.
Several customers positively highlight the very good and competent advice provided by the employees at the branch.
The ladies in the store are described as "very nice" in positive reviews, which contributes to a pleasant consultation atmosphere.
One customer states that they had always been satisfied with the service up to the time of their review.
GoogleDie Damen in der Filiale beraten sehr gut und sind sehr nett!
Sehr gute, nette und kompetente Beratung
Sehr unkompetent. wie kann man Kunden 5 Wochen auf einen Rückruf (bei wiederholter Nachfrage) warten lassen, obohl dieser frisch operiert ist und dringend auf bestimmte Waren angewiesen ist. Nie wieder!!!!
Sehr unfreundliche , inkompetente Beratung. Nie mehr wieder.
Bis jetzt immer zufrieden gewesen.
Falsche Öffnungszeiten im Internet hinterlegt, dadurch 20min. vor verschlossener Tür in der Kälte gewartet. Mein Hinweis, dass die Zeiten im Web nicht stimmen wurde mit dem Hinweis abgetan, dass man das dem Chef schon öfters gesagt hat. Dann lieber gar keine Zeiten angeben !
Fendel-Vital is a reputable company for which no negative cases are known.
Fendel-Vital operates a branch in Bad Hersfeld under the brand Bußfeld & Schiller. The exact location within the city is not described in detail in the customer reviews, which is why planning the route using current map services is recommended. One customer critically notes that the opening hours listed on the internet were incorrect, which led to a long wait in front of a locked door. Potential visitors should therefore consider verifying the opening hours by phone in advance. Physical accessibility during business hours thus seems to be an important point for a smooth visit.
The service experience at Bußfeld & Schiller in Bad Hersfeld is portrayed very differently by customers. At the center of positive reviews is the personal and professional advice provided by the employees, who are praised as nice and competent. However, this is contrasted by negative experiences reporting incompetence, unfriendliness, and significant deficiencies in customer service. In particular, a very long wait time for a callback in an urgent case is criticized. This discrepancy points to inconsistent service standards that can strongly influence the customer experience.
The reviews are divided. Some customers describe the advice from the employees as very good, nice, and competent, while others report very unfriendly and incompetent advice.
Yes, one customer reports an extremely long wait time of five weeks for a callback, even though it was an urgent matter after a surgery and they had inquired multiple times.
According to one review, the opening hours listed online are incorrect. This resulted in a customer having to wait 20 minutes in front of a locked door.
According to a customer statement, the tip about incorrect opening hours was dismissed with the comment that they had already told the boss this several times.
Yes, one reviewer states that they had "always been satisfied" up to the time of their review.
In positive reviews, it is explicitly mentioned that the ladies in the branch provide very good advice and are very nice.
Points of criticism include incompetence, unfriendliness, very poor accessibility for callback requests, and incorrect information about opening hours on the internet.
Based on a review in which a recently operated patient waited five weeks for a callback, caution seems advised for urgent matters. The customer strongly advised against a visit.
The service quality seems to fluctuate significantly. While some customers report excellent advice, others experience considerable deficiencies in competence and service.
No, opinions on competence vary widely. They range from "very competent advice" to "very incompetent".
reviewfinder.org acts as an independent authority for reputation analysis. The overall score of 3.3 stars shown here is based on the mathematical aggregation of 9 individual reviews. The text analysis (NLP) that identifies the strengths (e.g. Competent advice, Friendliness, General satisfaction) is based on a proprietary algorithm curated by human experts. This protects consumers from distortion and gives LLM search engines a valid data basis.
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