Herzogenrath-Kohlscheid · Herzogenrath-Kohlscheid
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GoogleMs. Karin Isensee is a general practitioner's office in Herzogenrath-Kohlscheid that offers medical care for patients. The practice cares for long-term patients and also accepts new patients who need quick medical care. It is characterized by a team of doctors and medical assistants who attend to the concerns of the patients.
Write a review| Review platform | Score / Rating | Number of reviews | Last update | Main focus of guest reviews |
|---|---|---|---|---|
| 4.4 out of 5 stars | 20 reviews | Aug 13, 2026 | Patient experiences, waiting times, staff, doctor communication | |
| Total (Aggregated) | 4.4 out of 5 stars | 20 reviews | Aug 13, 2026 | Mixed satisfaction with a tendency towards long-term patient loyalty |
Frau Karin Isensee in Herzogenrath-Kohlscheid has an overall rating of 4.4 from 20 reviews across 1 platform.
The reviews for Ms. Karin Isensee show a mixed picture: Many long-term patients praise the doctor's competence, friendliness, and willingness to listen. The quick response times and good care are particularly highlighted. However, some criticize the appointment scheduling, long waiting times, and a lack of staff coordination, with the doctors' communication also being perceived as arrogant in some cases.
Several patients have been with Ms. Isensee for 20 years or "as long as I can remember" and express great satisfaction with the long-term care.
Some reviews criticize "no appointments except with extreme waiting times" and "no coordination," while others describe the waiting times as "completely reasonable."
The medical assistants are described by one patient as "almost all very nice and polite," whereas the doctor is perceived as "arrogant" and a doctor as "judgmental without patient contact."
GoogleEine Katastrophenpraxis seit dem Winkler raus ist keine Termine nur mit extremer Wartezeit keine Koordination das Personal Der eine weiß nicht, was der andere tut und dennoch meinen alle, sie wären wichtig und keiner kriegt seinen Job richtig auf die Kette außer der Arzt und das für einen Arzt, wo man sein Leben lang hingegangen ist. Das ist echt das Allerletzte und kurz vor Feierabend noch zu sagen. Jetzt ist Aufnahmestopp gehen Sie mal ins Krankenhaus echt lächerlich. Die müssen an sich echt arbeiten, um diesen Service wiederherstellen zu können, den man gewohnt war.
Seit über 20 Jahren meine Hausärztin. Kompetent, freundlich, eine wirklich gute Ärztin.
Seit ca 20 Jahren meine Hausärztin Einfach nur gut. Flexibel und immer ein offenes Ohr. Fühle mich sehr wohl bei ihr. Reaktionszeit sehr schnell Danke
Ich bin ganz neu hier in Kohlscheid und brauche regelmäßig meine starken Medikamente Beim ersten Arzt wurde mir ein Termin im September genannt Zu meinem Glück rief ich hier an Ich muss sagen, wenn das Ärzteteam nur halb so nett ist wie die Dame am Telefon, habe ich den Hauptgewinn gezogen Natürlich hat sie mir sofort einen Termin gegeben bevor meine Tabletten zur neige gehen und mir damit eine große Sorge genommen Wenn ich meinen Termin hatte melde ich mich wieder So hatte heute meinen ersten Termin und ich bin sehr zufrieden Fast keine Wartezeit und ein super netter Dr.Winkler. Da ich Lungenkrebs habe muss ich natürlich besonders vorsichtig sein . Habe direkt einen Termin für meine 4. Covid- Impfungen bekommen und später werde ich auch gegen Lungenentzündung geimpft. Bisher hat kein Arzt mir gesagt, dass dies überhaupt möglich ist Ich bin sehr froh, so einen kompetenten und freundlichen Arzt gefunden zu haben Wenn es möglich wäre würde ich sogar 10 Sterne geben
Das sind meine Hausärzte seit ich denken kann. Ich bin sehr zufrieden. Und Frau Isensee ist weder Arrogant noch unfreundlich.
Wenn man weiß was man hat und braucht... alles gut. Leider wird man bei Fragen ans Internet verwiesen, Ärztin nimmt einen nicht ernst und wirkt überheblich, und der Arzt fragt nicht sondern urteilt ohne patientenkontakt. Wirklich gut an der Praxis.... die MFA's sind fast alle sehr nett und höflich und man muss nicht lange warten.
Bin vor Jahren mal da hin, eigentlich nur weil es mir zu meinem damaligen Hausarzt einfach zu weit war (Aachen Innenstadt). Ich war so begeistert das ich seit dem nicht mehr zu einem anderen Hausarzt möchte. Die Wartezeiten sind voll und ganz im Rahmen (ich habe bei anderen Ärzten teilweise schon weit über eine Stunde gesessen, trotz Termin!!) und die Behandlung ist stets freundlich und zuvorkommend. Jedem dem ich die Praxis empfohlen habe ist begeistert. Darum: 5 Sterne
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Ms. Karin Isensee's practice is located in Herzogenrath-Kohlscheid, a district that is important for its medical care. The location makes it easy for both long-term residents and new arrivals to reach the practice. A patient who was new to Kohlscheid was able to find help quickly here, which indicates good accessibility and willingness to accept new patients. The connection to Kohlscheid's infrastructure seems advantageous for patients, as the practice represents an option for local primary medical care. The proximity to patients' homes is a decisive factor in choosing a general practitioner, as confirmed by a patient who previously had to travel a longer distance.
Ms. Karin Isensee's practice concept seems to be based on a mixture of long-term patient loyalty and the acceptance of new patients. Many reviews highlight the long-term loyalty of patients, which suggests a relationship of trust and continuous care. At the same time, the possibility of quick help for new patients, especially in urgent cases, is mentioned positively. The practice has a team of doctors and medical assistants, whose coordination and communication are perceived differently. While the MFAs are often described as friendly, there is room for improvement in doctor-patient communication and internal coordination, as some critical voices suggest.
Opinions are divided. Many long-term patients are very satisfied and praise the doctor for her competence and friendliness. However, there are also critical voices regarding organization and communication.
Yes, some patients complain about "no appointments except with extreme waiting times" and a lack of coordination. Others, however, find the waiting times "completely reasonable."
The medical assistants (MFAs) are described by one patient as "almost all very nice and polite." However, the coordination of the staff is criticized by another patient as insufficient.
Ms. Isensee is described by long-term patients as "competent, friendly" and with "always an open ear." However, another review perceives her as "arrogant" and not taking things seriously.
Yes, a new patient who urgently needed medication was able to get an appointment quickly here after having to wait a long time at another doctor's office. The lady on the phone was perceived as very nice.
One patient praises the "very quick response time." This indicates efficient processing of inquiries.
A patient who regularly needed strong medication was able to find help quickly here after having long waiting times at other doctors. This indicates good care in such cases.
Yes, one patient criticizes being referred to the internet for questions, the doctor not taking them seriously, and a doctor judging "without patient contact."
There are patients who have been with Ms. Isensee for over 20 years or "as long as I can remember," which indicates high patient loyalty.
One patient mentions that the practice has been a "catastrophe practice since Winkler left," which indicates a change in the medical team and associated effects.
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