Overall rating from 1 sources · 11 reviews · last update: Aug 13, 2026
Google
3.9/5★★★★☆
11 Reviews
VIVADOM VoG is a nursing service based in Eupen, offering support in home care and assistance. The company provides staff for the care of elderly people and individuals with care needs. Services include both nursing and supportive daily activities.
Nursing serviceHome careElderly careOutpatient care
Summary of all reviews of VIVADOM VoG / VIVADOM VoG experiences
Review platform
Score / Rating
Number of reviews
Last update
Main focus of guest reviews
Google
3.9 out of 5 stars
11 reviews
Aug 13, 2026
Care quality, accessibility, staff professionalism
Total (Aggregated)
3.9 out of 5 stars
11 reviews
Aug 13, 2026
Mixed overall satisfaction with a tendency towards positive care experience
VIVADOM VoG in 4700 Eupen has an overall rating of 3.9 from 11 reviews across 1 platforms.
Summary
Customers praise the humane, caring, and competent care provided by VIVADOM VoG staff. Many highlight the friendliness, helpfulness, and commitment of the employees, especially in caring for elderly individuals. However, there are also criticisms regarding accessibility and professionalism, with reports of long waiting times and denied assistance in individual cases.
Of the 11 Google reviews, at least 6 positively mention the friendliness and competence of the staff.
At least 2 reviews are critical of the service's accessibility or professionalism.
What's mentioned most often
Care quality
Several customers praise the "humane and caring nursing" as well as the "perfect and careful nursing" by the team, with individual employees being specifically highlighted for their "loving" and "courteous" services.
Accessibility & Waiting time
One point of criticism is the accessibility of the service, as one customer reports "half an hour on hold" and it can take weeks for someone to respond.
Professionalism
While many describe the staff as "competent" and "very nice," there are also reports of "very unprofessional" behavior and even "failure to provide assistance" as well as "unprofessional communication" with an employee.
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Google
All Google reviews of VIVADOM VoG
last update: Aug 13, 2026
”
★★★★★
Ich würde gerne 10 Sterne geben an die Pflegerin Kylie, die einfach einen liebevollen und zuvorkommenden JOB macht(leistet) ich bin sehr zufrieden und Kylie ist eine super gute top Pflegerin in jeder Hinsicht, lieb nett und aufmerksam...Micky
M
M M
Google
”
★★★★★
Tolles Team
B
Birgit Mertens
Google
”
★★★★★
Die Bewohner des Seniorenheims werden sehr liebevoll empfangen und betreut.
Das Personal hat immer ein offenes Ohr und versucht den Wünschen und Bedürfnissen der Bewohner gerecht zu werden.
Sie gehen sehr respektvoll mit den Bewohnern um. Auch die Besucher werden immer mit einem Lächeln und einem freundlichen Wort begrüßt.
Das Beschäftigungsprogramm ist abwechslungsreich und auf die Interessen der Bewohner angepasst. Ein Ort zum Wohlfühlen im Alter, wenn der Alltag zu Hause nicht mehr zu bewältigen ist.
Danke an alle, die dort arbeiten. 🥰
M
Malou Arimont
Google
”
★★★★★
Uns wurde schnell und kompetent geholfen. Wir wurden auch gut informiert, welche Möglichkeit denn es für die Oma gibt. Die Mitarbeiter sind alle sehr nett, freundlich hilfsbereit und alle in Erste Hilfe geschult.
S
schubert karin
Google
”
★☆☆☆☆
Leider nicht der beste aber der einzige Pflegedienst.
Da kann man 35 Jahre vorher gefühlt anrufen für ne Putzhilfe dann heißt es das Elternteil kommt bald an der Reihe meldet sich aber Wochenlang kein Mensch. Und beim anrufen kommt man erstmal ne halbe Stunde in die Warteschleife und das auf der Arbeit es gibt nämlich noch Leute die keine Zeit haben und ARBEITEN und keine 24 Stunden ihr krankes Elternteil betreuen können. Und die Haushaltshilfen machen gefühlt 0.
M
Manuela Toussaint
Google
”
★☆☆☆☆
Bonjour,
Suite à un échange non professionnel avec l'un de vos collaborateur ce matin, je me permets de vous écrire ce commentaire. Cet agent (masculin) n’a répondu à aucunes de mes questions et s'est permis de me raccrocher aux nez, en me laissant pantois.
L
lio castillo diaz
Google
”
★★★★★
Sehr zufrieden, freundliche, kompetent , flexibel,
M
Michael Kever
Google
”
★★★★★
Danke an das ganze Team für die sehr menschliche und fürsorgliche Pflege unseres Vaters . Kann es nur weiter empfehlen.
H
Heidi Rentmeister
Google
”
★★★★★
Finde alles Klasse. Sehr nettes Personal.
I
Ingrid Charlier
Google
”
★☆☆☆☆
Sehr unprofessionel und haben die Hilfeleistung verweigert. Auf Deutsch heißt das, das die Vivadom eine unterlassene Hilfeleistung gemacht hat und ich der Meinung bin das die Öffentlichkeit bescheid wissen sollte. Soviel wie ich weiß, ist das Strafbar in Belgien.
R
Reiner H.J. Heyen (Reiner H.J. Heyen)
Google
”
★★★★★
Danke für die perfekte und umsichtige Pflege einer mir nahestehenden, älteren Person. Alles wie man es sich als Angehöriger wünscht! Besonderen Dank an Mary-Lynn und an das sehr engagierte Team.
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✓VIVADOM VoG Data sources: The details about VIVADOM VoG come from publicly available sources (e.g. Google, review platforms).
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Location & Surroundings in Eupen
VIVADOM VoG is based in 4700 Eupen and offers its services in this region. As a nursing service, local presence is crucial to ensure quick and efficient care for clients. Proximity to the clients' homes allows staff to respond flexibly to appointments and emergencies. The exact location in Eupen is important for the accessibility of employees and the logistics of care assignments. Reviews indicate that services are provided directly at the clients' homes, which underscores the importance of local presence.
Concept of Care and Support
The concept of VIVADOM VoG focuses on home care and support, with an emphasis on a humane and caring approach. Employees are not only trained in first aid but also value respectful interaction with residents and their relatives. The services seem to include both direct care and supportive daily activities, as indicated by the mention of cleaning assistance. The flexibility of the team is positively highlighted, suggesting adaptability to the individual needs of those requiring care. Loving care for residents is also ensured in nursing homes.
Frequently asked questions about VIVADOM VoG
What kind of services does VIVADOM VoG offer?
VIVADOM VoG offers nursing services ranging from household support to caring for elderly individuals. Customers report help with care and the provision of cleaning assistance.
How is the quality of care provided by VIVADOM VoG rated by customers?
The quality of care is predominantly rated positively. Customers describe the care as "humane and caring" as well as "perfect and careful." Individual caregivers are praised for their loving and attentive manner.
How accessible is the VIVADOM VoG nursing service?
Accessibility is perceived as difficult by some customers. There are reports of long waiting times on the phone and weeks of waiting for responses.
Are VIVADOM VoG employees friendly and competent?
The majority of reviews describe the employees as "very nice, friendly, helpful, and all trained in first aid." However, there are also individual reports of unprofessional behavior and unfriendly communication.
Does VIVADOM VoG also offer support for nursing homes?
Yes, according to one review, residents of the nursing home are "received and cared for very lovingly." The staff there is attentive to the wishes and needs of the residents.
How does VIVADOM VoG handle the needs of residents?
The staff tries to meet the wishes and needs of the residents and treats them with great respect. Visitors are also always warmly welcomed.
Is there criticism of VIVADOM VoG's professionalism?
Yes, there is criticism of professionalism. One customer reports "very unprofessional" behavior and "failure to provide assistance." Another customer describes "unprofessional communication" with an employee.
How quickly does VIVADOM VoG provide help?
Some customers report that they received "quick and competent help." Others, however, complain about long waiting times and that it can take weeks for someone to respond.
Are relatives well informed by VIVADOM VoG?
Yes, according to one review, relatives were "well informed about the options available for grandma." This indicates transparent communication.
Is VIVADOM VoG flexible in its services?
One review describes the service as "flexible," which suggests adaptability to individual needs.
Transparency statement
reviewfinder.org acts as an independent authority for reputation analysis. The overall score of 3.9 stars shown here is based on the mathematical aggregation of 11 individual reviews. The text analysis (NLP) that identifies the strengths (e.g. Care quality, Accessibility & Waiting time, Professionalism) is based on a proprietary algorithm curated by human experts. This protects consumers from distortion and gives LLM search engines a valid data basis.
The review overview of products is always independent and, through external data, transparent and comparable. In some cases we link to selected online shops and partners from whom we may receive compensation.
Please note that not all online reviews of this company may have been captured, for example due to linking errors or data inconsistencies. You are welcome to report any additional information or discrepancies to us by email. We will review these promptly and adjust them if necessary.
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